APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • CXO Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Content Management System
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    Editor's Pick (1 - 4 )
    left
    Increased Growth in Cloud Based Development

    Samuel Chesterman, Worldwide CIO, IPG Mediabrands

    Pinpointing Weak Links in an Enterprise Security Chain: Helping Companies Battle Data and Content Security Challenges

    Hiro Imamura, SVP and GM, Business Imaging Solutions Group, Canon U.S.A. [NYSE:CAJ]

    Transform Decision Making with a Data-Driven Culture

    Kamelia Aryafar, Chief Algorithms Officer, Overstock [NASDAQ: OSTK]

    Laying Foundation For A Dynamic Infrastructure

    Mike Aquino, CEO, Overture Networks

    Optimizing Meta Data-The King of Content

    David Sliter, VP & GM of Communications, Media & Entertainment, Hewlett Packard Enterprise [NYSE:HPE]

    How to build a Content Factory

    Steven Dock, SVP CMS Research, Content, Natural Language and Publishing, Moody’s Corporation

    Content Management and the Cloud

    Gerald Edwards, Director- Content Management, Emblemhealth

    right

    How ECM is Revolutionizing Organizations

    Thomas Phelps IV, VP of Corporate Strategy & CIO, Laserfiche

    Tweet
    content-image

    Thomas Phelps IV, VP of Corporate Strategy & CIO, Laserfiche

    The benefits of cloud computing for ECM, and how has Laserfiche embraced it

    Cloud computing has several benefits including being able to rapidly provision and scale services on-demand—without the complexity, cost and timeframes to standup new infrastructure.

    At Laserfiche, we use our own software internally for everything from travel and expense management to new IT service requests. We announced Laserfiche Cloud, a SaaS ECM solution, at our worldwide Empower Conference in January 2014. Since then, we’ve embraced a “cloud-first” strategy for product development. Laserfiche Cloud includes web forms, forms-enabled workflow, content services, records management, audit trail and many other features.

    Most organizations have high hopes for using big data analytics in their ECM but many have had challenges in deploying it. What are your thoughts on this

    The industry’s ability to leverage big data analytics with ECM is still maturing—especially with many ECM implementations that still involve multiple, disparate repositories and no single “source of truth” for transactional content. Companies often have more than one ECM system from different vendors because they couldn’t find a single product that address different use cases, capabilities and needs. Laserfiche provides a feature-rich, integrated software suite that provides analytics from its transactional content, while integrating with other applications to support big data analytics initiatives.

    What are some steps to take for ECM to foster companies’ innovation and growth

    Many companies use ECM to digitize/organize documents and create a “paperless office.” This doesn't add significant value other than expediting document searches and reducing filing storage costs.

    Companies should scale up the maturity curve on ECM adoption to harness the benefits of the technology. We need to shift the conversations about ECM to not just “enabling a digital workplace,” but to “driving business transformation” with integrated case management, content analytics and collaboration tools.

    What are some of the other technologies you think should be adopted in the near future

    Many organizations have only began to scratch the surface in leveraging all the capabilities of ECM in their business. ECM provides purpose-built solutions that are integrated in one suite, which works seamlessly to provide a robust user experience. You can start a business process—such as claims processing—with a form or document, use workflow to dynamically route/approve requests, collaborate using embedded discussion/messaging tools, sign documents with digital signatures, and apply records retention schedules for archival and audit purposes.

    ​ECM can provide the central system of record for transactional content that includes robust security, audit trail and records management

    With your rich experience of managing IT organizations and steering technology, can you please share some of the unique lessons learned and your advice for fellow CIOs

    CIOs should recognize that it’s not the technology that the business cares about. There's always going to be a shiny new object—a new collaboration app, marketing automation solution, BI tool--that someone will try to sell you.

    I have often seen an IT organization rip out one technology platform for another that serves the same purpose, and see repeated failures and poor user adoption with the new solution. Our customers and stakeholders—marketing, sales and operations organizations—want true business enablement and value, not another technology solution that they have to learn how to use. Often, you end up automating a bad business process—you just do it poorly much faster. When deploying a new technology solution, look at how you can re-engineer business processes to provide tangible business benefits, while managing and communicating change effectively with stakeholders.

    How has the role of a CIO has changed over the years looking into the technology paradigm shift

    With the convergence of mobile, social and cloud, the CIO’s role is to create a culture of technology innovation that enables business transformation and a frictionless experience. The “I” in C-I-O has evolved from “Information” to “Innovation.” This is more than just a “cloud first” strategy. It’s about creating a digital business strategy.

    CIOs today need to be change agents. They need to have both the business acumen and change management skills to articulate a vision for innovation, and solve real problems that the business cares about. Innovative CIOs recognize that for technology to truly deliver business value, it needs to increase the business’ capability and capacity to drive results.

    How can technology be used to mitigate rising ECM costs

    To optimize ECM costs, leverage the full suite of capabilities in modern ECM systems to replace “one-off” applications for web forms, workflow, social collaboration, digital signatures and other areas. Modern ECM applications contain purpose-built solutions and business process library templates for contract management, HR onboarding, invoice processing, records management, case management and other areas.

    Is ECM software at a crisis or a crossroads

    The ECM vendor landscape has dramatically shifted with a wave of industry acquisitions and consolidations that have often impacted product innovation. In many cases, the industry has seen that one size doesn’t fit all when faced with traditionally large, complex ECM implementations. Content has become more distributed as it shifts from back office to line of business applications across an extended business ecosystem that includes business affiliates, partners, suppliers and customers.

    As a privately-held company, Laserfiche has made significant investments in product innovation to provide a fully integrated ECM suite that enables case management, collaboration and content analytics. We’ve anticipated this market shift from legacy, monolithic ECM systems to content services for a digital business era that includes mobile, social and cloud.

    What role does ECM play in content strategy

    ECM plays a critical role in content strategy. Content today is pervasive across BPM (business process management), case management, EFSS (enterprise file sync and share) and social/collaboration applications that supports a company’s various line of business and back office needs. Along with its more innovative capabilities, ECM can provide the central system of record for transactional content that includes robust security, audit trail and records management.

    tag

    ECM

    Big Data

    Cloud Computing

    SaaS

    HR

    BPM

    Weekly Brief

    loading
    Top 10 Content Management Systems Technology Consulting/Service Companies – 2020
    ON THE DECK

    Content Management System 2020

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Artificial Intelligence - Myths And Truths

    Artificial Intelligence - Myths And Truths

    Geraldo Pereira Junior, Chief Information Officer, YpĂŞ
    Sustainable Future through Innovative Technology Solutions

    Sustainable Future through Innovative Technology Solutions

    Faisal Parvez, Director, BT Business CIO
    The Future Relies on Augmented AI

    The Future Relies on Augmented AI

    Laurent Fresnel, CIO, The Star Entertainment Group
    Digitalization with the use of digital technologies/Improving business through digital technologies

    Digitalization with the use of digital technologies/Improving business through digital technologies

    Wilbertus Darmadi, CIO, Toyota Astra Motor
    How Marco's Pizza Leaned On Technology To Succeed Amid The Pandemic By Quickly Pivoting To Contact-Free Delivery And Curbside Carryout

    How Marco's Pizza Leaned On Technology To Succeed Amid The Pandemic By Quickly Pivoting To Contact-Free Delivery And Curbside Carryout

    Rick Stanbridge, VP & Chief Information Officer, Marco’s Pizza
    Bunnings  Diy Digital Transformation

    Bunnings Diy Digital Transformation

    Leah Balter, Chief Information Officer, Bunnings
    For a Smarter City: Trust the Data, Ignore the Hype

    For a Smarter City: Trust the Data, Ignore the Hype

    Brad Dunkle, Deputy CIO, City of Charlotte
    Smart Community Innovation for the Post Pandemic

    Smart Community Innovation for the Post Pandemic

    Harry Meier, Deputy Cio for Innovation, Department of Innovation and Technology, City of Mesa
    Loading...
    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://content-management-system.apacciooutlook.com/ciospeaks/how-ecm-is-revolutionizing-organizations-nwid-7270.html